FAQ

Data System's head office is located in Poznań, in the Malta Office Park business complex, opposite Lake Maltańskie, at ul. abpa A. Baraniaka 88b, building C.

The company has tens of thousands of vehicles in its database, belonging to around two thousand customers. We are the largest provider of e-Toll services in Poland.

The list of companies that are Data System customers is available on our website.

Data System is both the manufacturer and the distributor of the systems on offer, from the GPS trackers fitted in vehicles, through our own server infrastructure located in a certified data centre, to the dedicated DSLocate mapping application accessible from any web browser on smartphones or tablets.

All data is stored in the certified, secure data centre operated by Beyond in Poznań. The data centre is equipped with several power sources and internet links from a number of different providers.

Data System has a dedicated mobile application for tablets and smartphones called DSLocate. The app runs on Android and iOS and can be downloaded free of charge from the App Store and Google Play. The mobile app offers exactly the same features and reports as the desktop version of DSLocate.

Instructional videos are available on our website to help you learn the features of the DSLocate application. If you have any further questions, technical support is available to our customers. Simply ask your question on the chat or send an email to pomoc.techniczna@datasystem.pl

When customers buy e-Toll GPS trackers from our website, they activate their account in the DSLocate application themselves and assign the purchased trackers to it. The procedure is described here. For customers buying advanced trackers through our Sales Department, the login and password for the extended DSLocate application are provided by our Technical Department staff once a cooperation agreement has been signed.

For integration with external IT systems, Data System offers a dedicated API that allows the system to be integrated with the customer's IT solutions. In this way, for example, the customer's HR system can receive up-to-date information on the distances covered by specific vehicles or drivers, while an internal CRM can verify the dates and locations of customer visits made by sales representatives.

The e-TOLL system is a modern solution built, deployed, maintained and supervised by the Head of the Polish National Revenue Administration to collect tolls for travel on toll road sections in Poland managed by the General Directorate for National Roads and Motorways. The system is based on user position determination using satellite positioning with virtual gantries. Every user of a vehicle with a permissible gross weight above

The e-TOLL system was launched on 1 June 2021 and ran in parallel with the previous viaToll system until 30 September 2021. e-TOLL currently applies to vehicles over 3.5 tonnes, vehicles with a trailer, vans and passenger cars; it is worth noting, however, that our e-Toll GPS trackers are properly configured and allow e-Toll payments to be made in any type of vehicle, including passenger cars and vans.

Once the GPS e-Toll tracker has been installed in the vehicle, you must register your company and the vehicle in the government e-TOLL system (www.etoll.gov.pl) using the BiznesID supplied in the box with the tracker. The packaging also contains detailed registration instructions for the e-TOLL system in both Polish and English. You then need to top up your e-TOLL account with at least 120 zł (around 30 EUR) and you are ready to set off. Passing through toll gates on the so-called 'state' motorways takes place without collecting a ti

To use the e-TOLL system, you need to purchase the vehicle tracking and monitoring service, which consists of: a certified GPS e-Toll tracker offered on our websites, plus a subscription for a period of 1 year, 2 years or even 3 years. The subscription covers all charges related to data transmission for the e-TOLL system, SIM card maintenance, e-TOLL service activation, forwarding of data to the government e-TOLL system servers, access to the free DSLocate mobile app,

The Polish National Revenue Administration, which is responsible for the e-TOLL system, requires that data transmission be uninterrupted and continuous. For this reason, companies providing vehicle tracking services have to go through a long and demanding certification process in order to be integrated with the e-TOLL system. Certification covers not just the GPS tracker itself, but also the entire network infrastructure, including the tracking application, servers and the data transmission frequency. As a result, the same type of trac

The cost of the tracking service consists of: the purchase price for outright ownership of the certified GPS tracker, plus the cost of the subscription (various subscription prices are available, depending on the period for which they run, e.g. 1, 2 or 3 years, although in the case of promotions the choice of subscription may be limited). The subscription allows our tracker to operate for the chosen period. The subscription is a flat fee and covers all costs related to data transmission for the e-TOLL system, mainten

When buying trackers offered by Data System on our website, there is no need to sign any contract. During the purchase, you only need to provide your billing details and an email address, as well as choosing the subscription period, i.e. how long the GPS tracker is to send data to the e-Toll system (the options are 1 year, 2 years or even 3 years; with promotional offers some periods may be unavailable). The purchase can also be made by a private individual.

Of course, there is no such requirement. Around three months before the end of the subscription period, we will contact you to offer renewal for a further term. You can also visit our website and renew the subscription yourself by paying with a Visa or MasterCard. If you decide not to renew the subscription, the service will expire and the tracker will stop transmitting. There is no need to return the device or remove it, as you are the owner of the tracker.

The cost of the subscription will be the same as the one currently on offer. As at present, three subscription periods will be available: one-year, two-year and three-year. Please note that with selected promotional offers some periods may be unavailable. The subscription can always be renewed by contacting us by email at: biuro@datasystem.pl, and it will also be possible to purchase the subscription within the DSLocate app.

Not necessarily. Our trackers, offered in the shop on our website, can easily be moved between vehicles. This is particularly straightforward in the case of a tracker plugged into the cigarette lighter socket. You should bear in mind, however, that when the tracker is used to settle journeys on toll roads in the e-Toll system, before moving the tracker between vehicles you must remove the BiznesID assigned to the vehicle in the e-Toll system on the website www.etoll.gov.pl, and th

If the e-Toll GPS tracker stops transmitting data to the e-TOLL system for longer than 15 minutes, the driver is required to stop at the nearest car park or leave the toll road. Failure to comply with this instruction may result in a penalty. Accordingly, if a tracker fault is detected, we send a notification together with instructions on how to proceed to the email address provided when setting up an account in the DSLocate app, and for users who have install

Of course. When using our trackers outside Poland, we offer a flat-rate roaming service within the EU or a flat-rate roaming service outside the EU. This involves charging a one-off flat fee for one, two or even three years, which covers the data transmission costs for all trips abroad. To purchase the flat-rate roaming service, please contact Data System at: biuro@datasystem.pl, or you can also find th

In addition to the e-TOLL service, our trackers offer a wide range of additional features. These can be used after signing a separate contract. Once the contract is in place, the list of capabilities offered by the DSLocate tracking app expands considerably. A long list of various Reports becomes available, along with access to an extensive alarm module and notification system. Wireless fuel sensors can be installed in the vehicle, as well as fuel filler-cap opening sensors. Using a dedicated tracker, it is also possible to

Our e-Toll trackers offered on our website are ready to use straight out of the box once connected to the vehicle's power supply. They can immediately settle journeys on toll roads in Poland. To take full advantage of all features, download the DSLocate app to your smartphone, launch it and tap: Create account. Then enter your email, create and enter a password and confirm it. For verification purposes, you also need to provide the ID of one of the trackers you have purchas

All the instructions can be found at the link below: installation instructions

For each vehicle, notifications are sent about data transmission issues or GPS signal problems lasting longer than 15 minutes. If the DSLocate app has been downloaded to a smartphone, notifications are sent to the smartphone app and appear on the smartphone screen. If the DSLocate smartphone app is not used, notifications will be sent to the email address provided when setting up an account in the DSLocate system, accessed via a browser on a standard computer. For

The DSLocate monitoring system allows you to switch off or on the data transmission to e-TOLL at any time. This feature is particularly useful when you normally drive a car with a Gross Vehicle Weight (GVW) of less than 3.5 tonnes, but occasionally use this vehicle, for example, to tow a trailer or a car transporter, in which case the combined GVW exceeds 3.5 tonnes. In such cases, you are required to pay a toll for using toll roads (all the so-called expressways and state

The DSLocate app offers the option of sending data to the SENT register (Electronic Transport Supervision System). To do this, the customer must select this option themselves on their account in the app (next to each tracker there is a check box that allows you to easily control whether data is sent to the SENT register). Sending data to the SENT register is mandatory for hauliers transporting sensitive goods (for example, fuel, alcohol or tobacco). Alongside the rollout

Access to the DSLocate mobile app or the DSLocate web app available in a browser on a standard computer is activated by the user. Simply download the DSLocate app to your smartphone or visit www.datasystem.pl and click the grey 'Log in to DSLocate' button in the top right-hand corner, then select 'Create account' and complete the form. Once finished, an activation link will be sent to your email; clicking it provides access to the DSLocat

All invoices for hardware and services purchased through our online shop at www.datasystem.pl will be delivered to you electronically within 7 days of hardware delivery. Invoices will be sent to the email address you provided when purchasing the trackers. If you do not receive the invoice, please check your 'Spam' folder to make sure the email containing the invoice from Data System has not been mistakenly flagged by your mail system as unwanted. In such a case, it is worth

For the tracker plugged into the vehicle's cigarette lighter socket (DS/ZAP), once the device is inserted into the socket a red LED will light up several times, indicating that the device is receiving power. The red LED means the device is searching for a mobile network signal and a GPS satellite signal. Once the mobile network and GPS signals are found, the LED will start flashing green. You will find more information in the DS/ZAP manual: https://datasystem.pl/pl/instrukcje-montazu

You can verify whether the trackers have been installed correctly yourself, based on the flashing LEDs on the device housing. Please read the manual for the specific tracker carefully. The manuals are available via this link: https://datasystem.pl/pl/instrukcje-montazu It is worth noting that in order for the tracker to establish a correct position, it needs access to GPS satellites, so installation cannot take place in an enclosed space. To transmit data from the tracker

Data System offers more than a dozen models of next-generation GPS trackers tailored to the needs of different customers. These include both self-install GPS trackers and advanced solutions that require specialist installation, carried out by trained Data System staff or partner workshops we work with.

If you use our trackers outside Poland, we offer a flat-rate roaming service within the EU or a flat-rate roaming service outside the EU. It consists of a one-off flat fee charged on an annual, two-year or even three-year basis, covering all trips abroad. To purchase the flat-rate roaming service, please contact Data System. Under the flat fee, you can travel outside Poland with no kilometre limits or

The trackers we offer can work with any mobile operator. However, the dedicated services Data System uses, which are enabled on the operator's side (e.g. separating location data from the public internet) and which guarantee a high level of security for the transmitted data, mean that we currently work exclusively with Orange as our mobile network operator.

Data System offers SMS notification features for specific events occurring in the vehicle, for example a loss of main power supply or a vehicle exceeding the speed limit. If the customer chooses this option, they bear the cost of sending the SMS in accordance with the rate set out in the price list. It is also possible to send free notifications to the DS Locate mobile app.

Data System has a dedicated mobile app for tablets and smartphones called DS Locate. The app runs on Android and iOS and can be downloaded free of charge from the App Store and Google Play. The mobile app offers exactly the same features and reports as the DS Locate application designed for desktop computers.

Initial training on the app's features is delivered by your dedicated sales representative, on a date agreed between the customer and the sales rep. However, the training is arranged no earlier than after the contract has been signed and installations have been carried out on at least 10% of the vehicles. If needed, a system demonstration can also take place before the contract is signed — at the trial stage.

Data System only provides services using the trackers it sells. If a customer has devices from another supplier, Data System cannot provide the service.

We currently use capacitive fuel probes. These probes have their own power supply and transmit data via Bluetooth technology. They offer high measurement accuracy and a relatively low failure rate. The probes do not require any cables to be routed to them, which shortens installation time and significantly reduces the risk of tampering.

In addition to selling off-the-shelf solutions, Data System can prepare bespoke solutions tailored to a customer's individual needs. Every decision of this kind is taken at Data System's head office on the basis of a financial analysis.

The devices hold the certifications required by European law.

SIM cards are always supplied by Data System. All SIM cards installed by Data System in our GPS trackers have the Private APN service enabled, which means that data transmitted from the trackers is isolated from the public internet. This significantly increases the security of data transmission and sets Data System apart from other providers of this type of service.

For integration with external IT systems, Data System offers a dedicated API that allows the system to be integrated with the customer's IT solutions. In this way, for example, the customer's HR system can receive up-to-date information on the distances covered by specific vehicles or drivers, while an internal CRM can verify the dates and locations of customer visits made by sales representatives.

Data System relies on accurate maps from the Polish provider eMapa, which come with a wide range of data. Map updates are carried out at least twice a year (more frequently when important new roads appear). eMapa offers a precise representation of roads in Poland along with information on, among other things, the load capacity of individual roads, the height of bridges over roads, tunnel heights, etc. As a result, our DSLocate application is able to calculate optimal routes for various types

When devices are purchased through our website, customers receive their login credentials once the order has been paid. For orders placed on public holidays, credentials are issued on the next working day following the day the order was submitted. Customers entering into subscription contracts receive their login and password after the contract has been signed, but before the first installation of the GPS trackers.

As standard, Data System enters into subscription contracts for periods of 24, 36 or 48 months. The longer the contract, the better the financial terms the customer can obtain on equipment purchases and monthly fees.

Data System is open to price negotiations, which depend on the length of the contract and the number of vehicles it covers.

In such cases, Data System takes an individual approach to each issue. If a vehicle is stolen together with a device the customer has on rental, the customer is required to pay the value of the transmitter as listed in the price list. If the customer purchased the device and it has been stolen or damaged to the point where the service can no longer be used, the customer must purchase a new device. A customer who purchased a device through the website in the event of its damage or theft

Data System allows this option in exceptional circumstances. The customer may carry out the installation themselves only after obtaining consent from Data System and after completing a paid training course on the installation of GPS trackers offered by Data System. The training takes place at the company's head office and concludes with the issue of a certificate confirming the qualifications gained.

The customer is required to schedule an installation or service appointment within 14 days of signing the contract or reporting a fault. In the case of self-install devices, once the customer has received the device they decide for themselves when to install it and when to have it serviced.

Under a rental contract, the device never becomes the customer's property. The device remains the property of Data System and is merely rented to the customer. Once the contract ends, the customer is required to have the device removed at an authorised workshop or by a Data System installer and to return the rented device. In the case of self-install devices on rental, the customer is likewise required to uninstall them and return them to the Data System head office.

Devices offered by Data System are covered by a 12-month warranty, with the exception of batteries and rechargeable batteries, which carry a 3-month warranty. The warranty does not cover damage caused by the customer.

Data System provides a 12-month warranty on GPS tracker installation services.

Data System trackers meet all required standards and hold the relevant certifications, so installing one in your vehicle does not void the manufacturer's warranty. Installing a tracker can be compared to fitting a car radio. No manufacturer prohibits the fitting of a radio, nor does any make warranty validity conditional on whether it is installed at an authorised service centre or elsewhere.

Data is encrypted using an individual key. Information flows through infrastructure that is isolated from the public internet, hosted on the GSM operator's side (Private APN). Once the data reaches our servers, it is written to encrypted databases. The connection to the web browser is also encrypted. Connection security is guaranteed by the Data System certificate, which is displayed when logging in to the application. The greatest risk is the customer losing the lo

The services offered by Data System are, in essence, not much different from those of GSM operators, which are also paid for one month in advance.

This situation arises in two cases: when the customer receives the first subscription invoice for a given device, or when it is the first subscription invoice after a contract renewal for that device. In such cases, the customer must pay the subscription for the previous, current and following month, as charges for that period had not previously been included.

Data System does not completely block access to the application if a customer fails to pay. In such cases, data is refreshed once an hour. Full functionality of the customer's account will be restored once the payment has been booked. To speed up this process, the customer can send proof of payment to: faktury@datasystem.pl, although requests of this type are only handled on working days during office hours.

Data System allows and even recommends sending invoices in electronic form. If a customer would like to receive e-invoices, simply notify us by email at: faktury@dataystem.pl

Data System does not offer such an option. What is more, it is a rather unsafe and inconvenient solution for the customer. There is a risk that the customer will urgently need information about the vehicle's current location, but because the limit has been reached the vehicle will stop transmitting data. We offer roaming charges based on flat-rate fees that are added to the monthly invoices, or, for trackers offered without subscription fees, roaming can be purchased by paying from g

The way a tracker is installed varies depending on the device model. With traditional transmitters, installation involves connecting to the vehicle's power supply and to the ignition switch, from which information about whether the engine is running is obtained. The tracker may be equipped with a module for reading data from the vehicle's on-board computer (the so-called CAN bus). In that case, in addition to being connected to the power supply and the ignition switch, the tracker is wired into the CAN bus, from which it pulls a wide range of data directly from the vehicle's computer

Installing a tracker can take anywhere from 10 minutes to 4 hours. The installation time depends on the scope of the work, the type of tracker and the type of vehicle in which it is being fitted. In passenger cars, installation may take longer because there is little room to install the tracker correctly, and a fair amount of trim usually has to be removed from the vehicle. The installation time also depends on whether the customer has chosen any additional accessories, such as a temperature sensor,

When a tracker is purchased for self-installation, the device can be installed straight after the parcel containing the transmitter has been delivered. If, on the other hand, the customer is unable to connect the device themselves or simply feels uneasy about doing so, they can use one of the partner workshops listed on our website. For trackers that require specialist installation, the customer can decide whether they would like the installation to be carried out by a trained Data System technician at a designated

Data System does not offer installations on Sundays. It is possible to arrange an installation on a Saturday; however, the waiting time for such an appointment may be considerably longer than for installations on weekdays, and an additional fee applies in accordance with our price list.

The customer decides which partner workshop they wish to use. If, however, the service location is too far away and the customer recommends a workshop in a different place, then, following verification and a positive recommendation from the Installation Department, Data System may grant permission to fit the device at an unauthorised workshop. In the event of work being carried out incorrectly, or any subsequent problems arising from improperly performed service, Data System bears no

Fitting a fuel probe takes approximately 1.5 hours, and its calibration depends on the tank size, taking around 10 minutes per 100 litres of fuel. Data System fitters are equipped with specialist tools that allow the fuel probe to be installed and calibrated on site.

If the customer chooses to have the system installed at a location of their choice, the place and date of the installation are agreed with the customer during a telephone call with a Data System representative. Contact from Data System is usually made a few days after the contract is signed. If the customer decides to have the device fitted at a partner workshop, the GPS tracker is sent to the customer once the contract has been signed. Once it arrives, the customer contacts their chosen and convenient

For self-install devices, the GPS tracker is connected to the battery terminals, plugged into the OBD port or into the cigarette lighter socket. For GPS trackers requiring professional installation, the fitter decides where to place the device at the time of the job in the specific vehicle. In passenger cars this is usually behind the instrument cluster or under the dashboard; in lorries the GPS tracker is normally fitted under the dashboard or in the vicinity of the fuse

All removal prices are listed in the price list.

The waiting time for service is usually the same as the waiting time for installation and depends on whether the service is to take place at a location specified by the customer or whether the customer visits one of our partner workshops.

In the case of service repairs carried out after the warranty period, which is 12 months, or in the event that sabotage is detected (during servicing, the fitter will verify that a third party has caused damage to the GPS tracker installation, the GPS tracker itself or external components), the customer will be charged for the repair. Service costs include: the fitter's travel to the location specified by the customer, the fitter's labour, and the cost of any parts or mat

Every GPS tracker can be jammed. Both the GPS and the GSM signal are subject to jamming. Both cases are detectable by the devices offered by Data System, which report any such incident.

The GPS trackers offered by Data System have a very wide supply voltage range, which means that, with practically no additional converters, they can be fitted in vehicles such as: motorcycles (6 V installation), passenger cars, vans and motor boats (12 V installation), lorries (24 V installation), forklifts and trailers.

The GPS system, by virtue of its design, has a measurement accuracy of approximately 10 metres. The GPS tracker reads the position once per second and uses this data to calculate the distance travelled by the vehicle. The accuracy of the distance calculated by our GPS trackers ranges from 3% to 5%. In 90% of cases it is 3% or less than 3%. Distance measurement accuracy can be affected by roads with many bends, city driving, as well as driving at very low speeds, e.g. 10 to 30 km/h. It is also worth noting that dis

Distance calculation from GPS devices carries a certain margin of error stemming from the GPS technology itself; however, it is an independent measurement, meaning the driver has very little influence on how it is counted. It is different with distance calculated from CAN. In that case, distance is taken directly from the vehicle's on-board computer and matches what the driver sees on the odometer — both in the mapping application and in the reports. If, however, the driver attempts to tamper with the data from the vehicle's computer in some way, for example by altering the odomet

In the case of non-branded alarms fitted with an ultrasonic sensor, it often happens that the alarm is triggered while the vehicle is stationary at the moment the tracker transmits data. This is caused by the poor quality of the alarm system. In such cases, the customer is asked to give their consent to disable the ultrasonic sensors. This is carried out by a Data System installer, after which the alarm continues to protect the vehicle, responding without prior disarming to the opening of the doors, bonnet or

Our trackers read data from the vehicle's on-board computer (the so-called CAN bus) in a wide range of vehicles, both passenger cars and lorries. We do not interfere with the data we read — it is exactly the same as at the moment it was captured, then passed to the application and displayed in the reports. The quality of the information depends solely on the quality of the measurements taken by the vehicle's on-board computer. If the vehicle 'lies', for example about fuel data, that is exactly what will be shown in the application.

Position accuracy is +/- 10 metres. This is determined by the capabilities and design of the GPS system. Measurement accuracy also depends on the number of satellites and the current signal strength.

A total of around 50 parameters can be read from the vehicle's on-board computer. However, it never happens that a single vehicle outputs all of them at once. The most common are data on fuel level, total fuel consumption, mileage and speed. In lorries, additional information is transmitted about driver working time, the driver card number inserted in the tachograph, and so on.

The customer can view the tracked vehicle straight after installation. The day of installation is deemed to be the day the service commences. For this reason, the subscription is charged from the day of installation, except where Data System has unsuccessfully attempted to arrange an installation appointment with the customer, or where the customer, already in possession of the device, fails to have it installed within 30 days of signing the contract. In such situations, the subscription is activated automatically despite the device not being installed.

The tracker's position is refreshed according to several algorithms. The refresh frequency also depends on whether the vehicle is travelling within Poland or abroad. A vehicle travelling within the country transmits its position every minute while driving and every 5 minutes while stationary. In addition, while driving, the vehicle transmits its position each time it takes a bend (with a curvature greater than 22 degrees). Abroad, the vehicle transmits its position every 5 minutes while driving and every 20 minutes while stationary. Unde

Reports are generated for a period of up to three months back.

The customer can generate an archive covering up to three months back. An open-ended trip history is also available, from the moment the device was installed on a given vehicle.

No signal means that the device has stopped transmitting due to a loss of GSM network coverage or GSM signal jamming. If the status persists for longer, the customer should submit a report to the technical department at the email address: pomoc.techniczna@datasystem.pl or contact Customer Service on: 61 62 63 000.

This situation is caused by non-payment for services provided by Data System. After the payment due date has passed, a message appears in the mapping application informing the user that the payment deadline has passed and that the invoice issued by Data System should be settled as soon as possible. If no payment is received within 7 days of the due date, a new message appears informing the user that access to the application has been restricted. The restriction consists of refreshing vehicle positions once per hour, disabling access to archives and

If the customer remembers their account login, they can change the password themselves using the password reminder feature on the application login panel. A password reset link will be sent to the email address previously assigned to the account. However, if the customer does not remember either their password or login, they must send a request to recover their login details or obtain a new password by contacting the technical department at: pomoc.techniczna@datasystem.pl, or by contacting the Customer Service Office